2021年7月，某日早上8点，成都市武侯区某社区核酸检测点前排起了长队。阳光灼热，不少人撑起了遮阳伞。队伍最前方，一位身穿防护服、个头不高的女生十分显眼，她正在输入居民信息。遇到不会操作的老人，她也十分有耐心，手把手教他们如何扫码登记。
她是“00后”青年志愿者陈思婉。当时，成都发生新冠肺炎本土确诊病例，不少社区发布了志愿者招募信息。“我想做一些力所能及的事。”陈思婉说。她立即报名加入储备志愿者，并在一个月内参与了多次社区疫情防控志愿服务。
在成都，像陈思婉这样的青年志愿者有上百万名，他们信守同一个诺言，奔波于大街小巷中。其中有不少是颇有经验的大学生，他们不断从做志愿者中收获满足与感动。从最开始的不熟悉，到后来自发进行志愿活动，他们在成都友善公益的氛围中不断成长。
当被记者问到为什么坚持做志愿者时，陈思婉回答：“我在帮助他人的同时，他人也回馈了我。”2019年，她考入四川财经职业学院，便从四川达州来到成都。初入大学，她参与了一些校内志愿活动，比如整理书籍、“爱心入户”等。“当时还不清楚自己是在做志愿服务，没有意识到这些活动的重要性，只觉得我要好好完成。”
真正让她了解并爱上做志愿服务的，是一次共青团成都市委组织开展的志愿服务。在朋友的介绍下，陈思婉首次接触到共青团成都市委搭建“青聚锦官城·城市志愿服务”供需对接平台，从此便更加“一发不可收拾”地开展起了志愿服务。
在陈思婉看来，在成都做志愿服务就像点外卖一样方便。“有需求的单位、组织通过‘青聚锦官城·城市志愿服务’供需对接平台发出招募志愿者信息后，志愿者就像骑手一样，滑动手指就能查找自己周边的项目，也可以根据自己的时间安排来‘接单’。”2021年5月，陈思婉首次通过这一平台，报名参加了武侯区某社区开展的老年人智能手机教学活动。
据统计，2021年，“青聚锦官城·城市志愿服务”供需对接平台共上架项目2.3万余个，青年访问点击超过2000万次，超过一半的项目在24小时内完成供需对接，超过6000个项目在1小时内被青年志愿者们抢光。
最初，陈思婉对于如何签到、签退不够熟悉，内心十分忐忑，担心不能够及时反馈信息，耽误了工作。这时，有志愿者热心地教她如何操作，耐心地解答疑问，缓解了她的紧张情绪。
刚开始，陈思婉担心与老人之间存在代沟，不能够顺利交流。慢慢地，她发现一个微笑就能表达温暖和关怀。“现在很多老人长期处于缺乏陪伴和沟通的状态。有时我打招呼，说一句‘您好，在干什么呀’，他们就感到十分开心。甚至不需要太多沟通技巧，做一个倾听者就好。”陈思婉说。从那时起，她只要有空就会参与校外志愿服务活动，践行着“每日志愿”的理念。
2021年7月，陈思婉前往共青团武侯区委实习。参与相关培训后，她便开启了长达一个月的暑期公益托管志愿服务，服务对象是社区里的孩子——假期家长上班忙碌，多数孩子无人照看，家中老人也无法辅导其完成作业。
在服务过程中，陈思婉协助老师辅导孩子们完成暑假作业，遇到调皮的孩子就从兴趣出发激励他们。“当时，一个孩子喜欢玩魔方，我告诉他只要能按时完成作业，就教他怎样玩魔方。”陈思婉回忆道。除了陪伴孩子外，该项目还开展了一系列趣味科普小课堂，比如“小中医”课堂教孩子们了解穴位等简单的中医知识。
为了丰富孩子们的暑期活动，陈思婉与志愿者们一起，提前一周前往大邑县建川博物馆踩点。“建川博物馆比较大，有二三十个区域。我们花了一天时间把整个场馆‘侦察’了一遍，又询问了工作人员的意见，最终制定了4种方案。因为有大约30个社区的孩子要来参观，所以需要统筹时间和线路。”陈思婉说。暑期托管结束后，陈思婉凭借认真勤恳的表现被评为“优秀志愿者”。老师问她明年还来吗，她毫不犹豫地回答：“当然！”
从最初不了解志愿者意味着什么，到如今专注于志愿服务，陈思婉始终满怀热情。谈及成都志愿氛围的变化，陈思婉表示：“最初我说起做志愿服务时，很多人不能理解，现在周围的同学朋友都乐意参与其中。”
在成都待了3年，陈思婉对这个城市也有了一种特殊的情感，“成都特别适合青年，不论是生活还是未来的发展。”在政策上，当前成都以全面建设践行新发展理念的公园城市示范区为统领，聚焦“城市对青年更友好，青年在城市更有为”，在全国率先推进青年发展型城市建设，着力优化城市规划、教育、就业、居住、生活、健康、安全七大环境，并明确指出要深化开展青年志愿服务，强化青年志愿者激励保障机制，推进青年志愿服务激励与社会信用体系建设。看到成都对青年如此重视和友好，陈思婉未来想继续在成都闯一闯，也想像其他青年一样在这里“更有为”，“有机会的话，我想创办自己的志愿组织”。
近年来，随着成都志愿服务平台推广度越来越高，各大高校不断组织学生进行各类志愿服务活动，展示了青年志愿者的青春活力，“做志愿已成为青年之间流行的话题”。在这座热情互助的城市中，青年将发挥更大的力量。“青年是志愿服务的中坚力量，如果我们能自发地服务、帮助他人，很大程度上能使现在的生活变得更加美好。”陈思婉说。（王喆宁）
One morning in July 2021,at 8:00,a long queue formed in front of a community NAT point in Wuhou District,Chengdu.The scorching sun drove many people away to hide under sunshade.At the front of the queue,a small girl in protective clothing was very conspicuous,who was recording residents'information.She was also very patient with the elderly who did not know how to use mobile phone and taught them how to scan the code for registration.
She is Chen Siwan,a young volunteer born i n the 2000s.at that time,a local confirmed case of COVID-19 was found in Chengdu,and many communities released information on volunteer recruitment."I want to do what I can,"said Chen Siwan.She immediately signed up to join the reserve volunteers and participated in community volunteer services for pandemic prevention and control more than once within a month.
In Chengdu,there are millions of young volunteers like Chen Siwan,staying committed and being on the run in the streets and alleys.Many of them are college students who are quite experienced,and they constantly derive satisfaction and edification from volunteering.From being unfamiliar at the beginning t o volunteering spontaneously,they have grown up in the public service activities in Chengdu.
From first experience of doing volunteer work to being a volunteer everyday
When being asked by why she persisted in being a volunteer,Chen answered:"When I help others,I also get something back."In 2019,when she was enrolled in Sichuan Vocational College of Finance and
Economics,she came to Chengdu from Dazhou.When she entered the college,she participated in some volunteer activities on campus,such as sorting out books,and"volunteer door-to-door service"."At that time,I didn't know that I was doing voluntary service,didn't realize the importance of these activities,and just felt that I should do it well."
What indeed made her understand and enjoy the volunteer service was the one that was organized by the Chengdu Municipal Committee of the Communist Youth League.Introduced by the friends,Chen for the first time got to know about the supply and demand docking platform of"Youth Gathering in Chengdu City·Urban Volunteer Service"set up by Chengdu Municipal Committee of the Communist Youth League.Since then,she conducted volunteer services,one thing leading to another.
In Chen's opinion,doing volunteer service in Chengdu is like ordering takeout that i s convenient."As departments and organizations in need for the service have posted information on volunteer recruitment through supply and demand docking platform of"Youth Gathering in Chengdu City·Urban Volunteer Service",volunteers will find the projects around them by sliding their fingers,or"take orders"according to their own schedule."In May 2021,Chen signed up for the first time to participate
an activity to teach seniors to use smart phone,held by a community in Wuhou District through the platform.
According t o statistics,i n 2021,more than 23,000 volunteer opportunities in total were posted on the supply and demand docking platform of"Youth Gathering in Chengdu City·Urban Volunteer Service",with more than 20 million visits by the youth.More than half of the posts were responded within 24 hours,and more than 6000 opportunities were taken by young volunteers within one hour.
Initially,Chen was not familiar with how to sign in and sign out,so she was very worried that she would not be able to get feedback information,which would delay her work.At that time,volunteers enthusiastically taught her how to operate and took patience to answer questions to relieve her tension.
At the beginning,Chen worried that there was a generation gap between the elderly and her,which hindered her from smooth communication.Gradually,she found that a smile could express warmth and care."Now many old people for a long time lack companionship and communication with others.Sometimes,when I greeted them and said"Hi,how's it going?",they felt very happy.You don't even need too much communication skill,just be a listener."Chen said.From then on,whenever she had time,she would participate in volunteer service activities outside the school and practise the concept of"daily volunteering".
Fall in love with a city for one thing
In July 2021,Chen went to Wuhou District Committee of the Communist Youth League for internship.After the relevant training,she started a monthlong summer charity trusteeship volunteer service for children in the community-since the parents were busy at work during the holidays,most of the children were unattended,and the elderly at home were unable to guide the children to complete their homework.
During the service,Chen assisted teachers in tutoring the children to complete their summer homework,and helped the naughty kids by nurturing their interest and hobbies."At that time,a child liked to play the Rubik's Cube.I told him that as long as he could finish his homework on time,I could teach him how to play it."Chen recalled.In addition to accompanying children,the project also ran a series of interesting science popularization mini-classes,such as"Little Doctor of Traditional Chinese Medicine",which guided the children to understand basic Chinese medicine knowledge like acupuncture points.
Chen Siwan was in the volunteer service activities.
To enrich children's summer activities,Chen and other volunteers went to Jianchuan Museum in Dayi County a week in advance to pre-plan the activities."The Jianchuan Museum is relatively large,with twenty or thirty collecting areas.We spent a day exploring the whole site,asked the staff for their opinions,and finally had four plans formulated.Children from about 30 communities would visit the museum,we must have the time and routes carefully arranged."Chen said.After the summer trusteeship,Chen was rated as an"excellent volunteer"for her earnest and diligent performance.When the teacher asked her if she would come back next year,she replied without hesitation:"Sure!"
From the beginning when Chen didn't know what volunteers meant to the present when she dedicated herself to volunteer service,Chen has always been full of enthusiasm.Mentioning the change of volunteering atmosphere in Chengdu,Chen said:"Initially,when I talked about volunteer service,many people couldn't understand it.Now,the students and friends take delight in doing it."
After three years in Chengdu,Chen Siwan has had a special affection toward the city."Chengdu is especially suitable for young people,both for their life and future development."In terms of policy,Chengdu currently gives top priority to the comprehensive construction of the park city demonstration area by adopting the new development concept,focusing on the concept that"the city is more friendly to young people,and young people are more promising in the city",taking the lead in promoting the construction of a youth development-oriented city in China.It will ramp up effort in optimizing the seven major environments of urban planning,education,employment,residence,life,health and safety,and clearly points out the necessity of advancing the development of youth volunteer services and strengthening the incentive and assurance mechanism for young volunteers,to push forward the development of a youth volunteer service incentive and social credit system.Seeing so much importance attached to and the amity to young people,Chen wants to continue her journey in Chengdu in the future.She also wants to be"more promising"here like other young people."If I have the opportunity,I want to establish my own volunteer organization."
In recent years,with the increasing popularization of Chengdu volunteer service platform,colleges and universities have continuously organized students to engage in various volunteer service activities,which displays the vitality of young volunteers."Volunteering has been a popular topic among young people".In the enthusiastic and mutual assistance in this city,young people will play a greater role."Young people are the backbone of volunteer service.If we can spontaneously serve and help others,we can,to a large extent,make our life better."Said Chen Siwan.
